Forum Discussion

Epetrey's avatar
Epetrey
Newbie
3 years ago

New indoor camera, notifications on, nothing coming through

Hello, I searched and didn’t see a good answer for this. We recently installed an indoor Roku camera and I can view it on my phone no problem. I checked in Roku and in phone settings and all notifica...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi rleatherwood1 

Thanks for the follow up regarding your notifications on your Roku Smart Home mobile app.

Can you please provide us with screenshots of how your notifications are setup on your Roku Smart Home mobile app for that specific device that you are seeing this issue occur with?

With screenshots of how your notifications are setup, we will be able to provide you with further assistance.


Thanks,
Danny

rleatherwood1's avatar
rleatherwood1
Channel Surfer
3 years ago

There is no option to attach a screenshot to this thread. Uncertain if this option must be allowed as I was able to previously once but not another time. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi rleatherwood1 

    Thanks for the follow up.

    You can upload a screenshot or image by clicking the camera icon when posting in the Community. If you are using a mobile device and do not see the icon, you may need to upload the image through a computer.

    Please let us know if you are still having difficulty uploading the screenshot and we will be able to assist you further. We look forward to hearing back your response.


    Thanks,
    Danny

  • rleatherwood1's avatar
    rleatherwood1
    Channel Surfer
    3 years ago

    The icon is there sometimes and not others. Here is the screenshot showing all my motion and sound notifications turned on. I’m only receiving sound notifications not motion. I also tried turning the motion notifications off individually and back on but I am still not receiving motion notifications.