Hi! I just recently purchased an outdoor camera and it works great livestream, when I go to events it only shows me pictures of cars or people, but won’t play the video. It tell me upload failed??? It’s happening to all of them. Help??
A warm welcome here at the Roku Community!
Thanks for reaching us here regarding this issue. No worries, we're here to find you the best resolution.
May we know how close is your Roku Smart Home device from your wireless router?
In addition, have you tried to reboot your device's system?
Looking forward to your response!
All the best,
Carly
The issues are persistent are have nothing to do with troubleshooting on the consumer side. I have repeatedly brought multiple flaws to Roku's Engineering Staff, but as of this writing, the flaws likely remain outstanding.
A firmware was released recently that claimed to address the cloud issue with Video Upload Failed (Still Image Only). Whether or not this firmware resolved the matter remains unknown to me. I wouldn't pay for a service that clearly hasn't worked, in an effort to determine whether or not it now does.
The cameras have numerous other flaws like a lack of audio on MicroSD recordings due to improper encoding and muxing.
5-6 Months later, nothing seems to have changed. Essentially, Roku poached Wyse cameras and rebranded them their own. Thereby, inheriting the same flaws and shortcomings from what I can uncover via Googling.
8 pages of this problem since February of this year and we get suggestions like restart our router, or turn off the camera and turn it back on.
Clearly there is a problem.
Mine in particular is the same or very similar. In my situation, 2 of my 4 cameras are having the problem, and I will admit that it is the 2 cameras that are the furthest away from the WiFi router or extension. NEVERTHELESS, both of these cameras can transmit live video to the app over WiFi PERFECTLY.
The 2 cams that aren't uploading to the cloud are both wired outdoor cams (one is actually the floodlight cam, the other is just the regular outdoor wired cam).
I know all about resetting to factory settings, or turning off and back on the cam, and checking my internet speed and wifi connection. Roku support people assume that doing a reset on a camera is an easy thing to do. It is easy to reset and reconnect - unless the camera is in a remote location, 10 feet up on a pole to monitor a driveway or other area of my property.
I have no idea how the firmware is designed, but it would almost seem as though maybe the camera attempts one time and one time only to upload the video to the cloud and if there is any type of error, does not make any additional attempts. It seems this way because both of those cams do SOMETIMES upload their video to the cloud - perhaps as often as 10% of the time.
I would hope that Roku will take this issue seriously, as it seems to be a common problem experienced by many of your customers.
I’m still getting uploading event problems, stop-Start with floodlight and inside cameras. Gotta reset breaker. Not a problem with WiFi Yada. Lags, etc..Dealing with it I guess. Roku Home, Hello?
Hi Community users,
Thanks for posting on the Roku Community!
We understand you are having issues with your Roku Smart Home app because the cloud fails to upload. We're happy to help. What error message are you seeing? Please try to sign out and sign back in on your Roku Smart Home app account.
If the problem persists, you can try uninstalling the app and reinstalling it again.
Please keep us posted on what you find out.
All the best,
Eunice
