I've been evaluating the indoor cameras for a week now and one of them is doing this almost all time. As I can see from the posts here I'm not the only one and also Roku does not have an answer. Glad I didn't cancel my nest account yet.
Your guess that Roku has yet to find solution or continues to troubleshoot is my assumption, too. The fact Roku has yet release any firmware update that fixes the missing audio or the cloud upload failure only seems to reaffirm these suspicions.
Seriously, do not even try to contact Roku. When I was actually able to get into contact with someone they quite literally asked me "Did you try turning it off and on again?" It baffles me that I don't have to pay for just one BUT TWO subscriptions for TWO cameras that don't even work most of the time. They either don't care to fix the problem or the place is run by senior citizens who don't even know what a "bug" is. I unfortunately have to keep paying because my car was broken into and need to keep watch hoping that if it does happen again it actually captures it. Roku don't rip off Wyze cameras if you can't even get it to probably record motion events. The fact that they don't even respond or talk about this situation more just tells me they do not absolutely care at all. We all deserve a refund for months of our subscription not working.
I spoke directly to Roku Executive Staff and Engineering Team. I pointed out several flaws that were then later verified. This was back in January. Three to Four months later, nothing has come of my concerns.
To Roku's Credit, I did get a second camera for free to "Test" and "Verify" the Flaws existed on both cameras during the Process in which Roku was working alongside me. However, I did purchase my first camera. So like everyone here, I spent money and have basically come to accept the problems I've identified are either unresolvable or Roku has yet to devise a solution.
What discourages me the most is that I have a background in Information Technology, and I immediately identified various issues within a few days of ownership. Roku either didn't beta test the product prior to launch or the engineering team didn't bother to verify the product worked prior to launch.
Apparently we are the beta testers. I too have been in IT more years that I care to say. I purchased one camera and expected that there would be time before the missing functional features would be there. I was impressed with the picture quality and detection abilities so I purchased 3 more for my home in NJ to test before going to Florida next month and changing over there. Almost immediately the flaws in the expected functionality became obvious. I'll be keeping the nest setup down there and probably will reinstall and activate the nest cameras in NJ before I leave because these came are useless as security cameras. In the end I'll probably be looking for a better solution and taking the loss on these 4 cameras.
