Greetings Juanalopez
Welcome to the Roku Community and thanks for posting regarding your inquiry about your Roku Smart Home Camera.
Can you clarify the issue you are experiencing regarding the Roku Smart Home Camera stating "upload failed"? Does this issue only occur on a specific video, or does it happen on all of the video you are trying to view?
Please keep us posted and we will be able to assist you further.
Thanks,
Danny
It occurs on some videos but not all but I really needed this specific video because someone came to our house and we don’t know who it was and it was caught on the camera but again it says “upload failed”
Commonly experienced this issue with the Roku Floodlight SE camera and Cloud. What camera do you have, as you don't specify?
I can't say if this issue is endemic to other models, but it certainly was able to be replicated with ease on the above.
It happens with mine as well. I would say 2/10 don’t say “upload failed” it has actually began getting worse over the past few weeks. Before it would be 1 or 2 a day. Now it’s most of them. I pay for the subscription in order to have these records since I can’t play back the SD records. How can this be permanently resolved so it doesn’t keep occurring.
I have the Roku Outdoor Wired SE.
Hi Juanalopez
Thanks for the follow up regarding our previous reply.
We would recommend trying to restart your Roku Smart Home Camera, as well as refreshing your Roku Smart Home Mobile app to see if that helps what you are experiencing.
Unfortunately if neither of those resolve the issue you are seeing, it's possible that the video that you are trying to view may not be able to be recovered.
Please keep us posted what you find out.
Thanks,
Danny
Rest Camera and reinstalled app Numerous times already Problem still persists works fine fir a few days them starts over with failed to upload Everything is up to date software wise the problem is with your equipment and you still give nothing but lip service to it Claiming you your so called experts will get back to me I have ben trying to get this issue fixed for over 4 months now and still not resolved Even tried qa replacement camera Wifi extender also I get a string signal to camera so not connectivity issue on my end I had IP service provider I use check everything and the WIFI equipment checks out fine on my end
I had an issue with my Outdoor Camera SE, it completely stopped uploading to the cloud for 2 days straight until I noticed there was a problem. I restarted the camera itself and that didn't fix the issue, then I unplugged the base-station for 10-seconds and plugged it back in and my issue was fixed. There seems to be a problem with the base-stations uploading to the cloud if they're on for a few weeks with no reset. All other functions were working properly including the live-feed while the cloud uploads were not working.
This problem just gets worse and worse, and migrates from camera to camera. Restarting the base station is a good suggestion, but AFAIK, the wired outdoor cams and the floodlight cam do not use the base station. In any case, I have one outdoor cam that does use the base station and restarting it didn't help.
That cam was working wonderfully until today. Now I cannot connect to that cam at all. When trying to view the live feed, it says "Connection failed - Please try:1.Force close app and retry 2.Power cycle the camera. Neither of these suggestions work. I believe the app is connected to the camera because it reports the correct battery percentage.
I am so incredibly disappointed in these cams. Some of them work some of the time, but none of them work all of the time.
