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TM91's avatar
TM91
Reel Rookie
3 years ago

Motion events notifications not available

I have two cameras. One of them will allow me to turn on sound events notifications and the other will only allow me to then on motion events notifications. How do I turn both on for both cameras ? The one I want motion events notified on only allows me to turn on sound and the “motion events” is greyed out? I have updated the app and cameras, I don’t have any “rules” set.I’ve checked Everything. I’m even paying for the subscription to get recordings. But I need motion notifications turned on on my second camera . 

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Greetings TM91 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing.

    We would be more than happy to assist you further but we will need more details. Can you please provide us with the following information:

    • which Roku Smart Home device are you using
    • can you provide us with a screenshot(s) of the issue you are seeing

    Once we have this information, we will be able to investigate the issue. We look forward to hearing back from you.


    Thanks,
    Danny

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