Forum Discussion

mckaytrim's avatar
mckaytrim
Newbie
3 years ago

Lightbulb doesn't work, won't enter pairing mode

countless other people are having the same problem and they haven't issued any kind of fix for it. ROKU HELP US OR REFUND US 

20 Replies

Replies have been turned off for this discussion
  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi mckaytrim,

    Welcome to the Roku Community!

    We regret hearing this. This is not the experience we want you to have, and we certainly want to help you regarding the Roku Smart Light not pairing. What troubleshooting steps have you taken so far?

    In the meantime, please refer to this support article on properly setting up your Roku lightbulb, and you may have a workaround regarding the pairing issue. How to set up your Roku Smart Bulb

    Please let us know what you find out.

    All the best,
    Kash

    • msjackson2883's avatar
      msjackson2883
      Reel Rookie
      3 years ago

      Has there been a fix to this? I bought the 2 pack. 1 bulb worked fine. The second bulb had an interruption before it could finish updating. I have tried doing a factory reset using the exact same lamp that worked on the first one but it won’t blink or become locatable on the app.

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        3 years ago

        Hi msjackson2883,

        Thanks for posting here in the Roku Community!

        We're sorry for the inconvenience that it has caused. We may ask if you have tried removing and reinstalling your Roku mobile app or checking for a firmware update.

        With more detailed information, we'll be able to assist you further.

        All the best,

        Chel