Forum Discussion

nikwik's avatar
nikwik
Reel Rookie
7 months ago

Lightbulb doesn't work, won't enter pairing mode

I’m having the same problem. I restarted the app. Turned off the switch 3 times. Different sockets. Unplugged WiFi. ALL OF IT! Nothing fixes it. I want a replacement or refund

10 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Hi nikwik,

    Welcome to the Roku Community!

    We understand that you are experiencing difficulty getting your Roku Smart Bulb to enter pairing mode with the Roku Smart Home app. We are ready to assist you with this issue. Thank you for the troubleshooting steps you have already tried, your efforts are appreciated. To better assist you, could you please provide us with the details of where and when you purchased your Roku Smart Bulb SE?

    We look forward to your response.

    Thanks,
    Riamie

    • nikwik's avatar
      nikwik
      Reel Rookie
      7 months ago

      I purchased them from Walmart in August and they stopped working randomly. They no longer connect even with troubleshooting. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        7 months ago

        Hi nikwik,

        Thanks for your response!

        Thank you for providing the information. Please check your DMs, as we have sent you a private message for further assistance.

        We look forward to your response.

        Thanks,
        Riamie

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi Handyman1187,

      Thanks for your first post in the Roku Community!

      We noticed in your post that your Roku Smart Bulb SE is not entering pairing mode. We would be more than happy to assist you with this.

      Before we begin, please let us know if this is your first time setting up the Smart Bulb or if you have done it before. In the meantime, we highly recommend trying the following:

      1. Restart your bulb by turning off the bulb manually with the light switch and then turn it back on.
      2. If the issue persists, factory reset the bulb
        > Power on your bulb
        > Turn the light switch off and on 3 times 
      3. Setup again: How to set up your Roku Smart Bulb SE

      We hope this will be sorted out soon. Please keep us posted.

      Cheers,
      Riamie

      • spacexbandit's avatar
        spacexbandit
        Reel Rookie
        5 months ago

        Hello, 

        I'm having the same issue here. I bought these bulbs and they are brand new out of the box. we installed one of the bulbs waiting for the blinking for pair and the bulbs would not even blink. We tried doing the factory reset and moving the bulbs to different areas and no such luck. I've made sure all the requirements for voltage were met, and nothing seems to work. Tempted to give up. All the other forums have no answers only general replies.