Forum Discussion

MomaBear's avatar
MomaBear
Newbie
2 years ago
Solved

Legacy video w/o subscription

Is it possible to retrieve past footage from a roku 360 camera for viewing from the previous 24 hours if no subscription was in effect and assuming the account back pays for the footage and subscribes?

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi MomaBear,

    Greetings from the Roku Community, and thanks for the inquiry!

    Here are a few important points to remember. Pictures can be retrieved within 14 days without a subscription, however recordings will not be available. You will still be able to access and retrieve footage if you subscribe before the 14-day period ends.

    For more information, you can visit our support page here: How to set up and view recordings on your Roku Smart Home camera or video doorbell.

    I hope this helps!

    Thanks,
    Rey