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TrueBlueNation's avatar
TrueBlueNation
Reel Rookie
2 years ago

Keypad Issues for smart home

My smart home keypad will not take my updated code to arm my house. Can someone please get back with me.

5 Replies

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  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi TrueBlueNation,

    Greetings from the Roku Community!

    We're glad to assist you with your problem with your Roku Smart Home keypad. Have you tried restarting it? Please try these steps below and see if they will fix the issue:

    1. Remove the keypad from the wall mount by pushing up on the keypad and then pulling it off the mount.
    2. Once the mount is removed, remove the battery cover.
    3. Remove the batteries and then reinsert them, making sure they are put in correctly.

    Let us know how it goes, and we'll be glad to assist you further.

    Kind regards,

    Eunice

    • Ryanrose51's avatar
      Ryanrose51
      Reel Rookie
      2 years ago

      Keypad stops responding after about a day.  The only way I have found to resolve the issue is to delete the device and and reinstall it.  

    • TrueBlueNation's avatar
      TrueBlueNation
      Reel Rookie
      11 months ago

      Still did not work. I have removed the device several times removed the batteries and it still does not work. 

      Log ID

      88-177-559

      Where do I go to place a support ticket 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        11 months ago

        Hi TrueBlueNation,

        We appreciate you getting back here. In this case, we recommend communicating this to our support team for additional assistance. Please contact them directly at the Roku SmartHome Support page. Just select the Roku Smart Home option, then click Contact Us and select the option via chat or talk to us.

        Thanks again for reaching out, and feel free to get back here if there's any support we can extend.

        Regards,
        Rey