Forum Discussion

Pamelina's avatar
Pamelina
Channel Surfer
3 years ago
Solved

Interference Noise in Cameras

When I’m watching live stream on my camera or playback a recording, they all have the same noise playing through them. It kind of sounds like some sort of interference. It’s loud.  No matter which on...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Pamelina 

    Thanks for your patience while we reviewed the video that you provided us.

    After reviewing the video, we can confirm that there isn't anything wrong with your Roku Smart Home Camera as it is just the static noise coming from the sensitive microphone that is picking up the ambient sound.

    We hope this provides some clarification.


    Thanks,
    Danny

  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! DeeRichie,

    We appreciate you taking the time to share your post here in the Roku Community.

    Thank you for contacting us regarding the static noise issue with your Roku Camera. We are glad to help.

    Troubleshooting:

    1. Make sure the Roku Smart Home app and camera firmware are up to date.
    2. Check the signal strength.
      • If it is below 3 bars, suggest moving the camera closer to the router.
    3. Power cycle the camera.
    4. Factory reset and set it up as a new device.
    5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

    Please keep us updated on your findings, and we will gladly continue to assist you. We are eager to hear back from you.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Manda424,

    Welcome to the Roku Community!

    We'll be more than happy to help you today with your issue with the distorted sound of the Roku camera.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and camera firmware are up to date.
    • Check the signal strength: If it is below 3 bars, we suggest moving the camera closer to the router.
    1. Settings
    2. Device Info
    3. Signal Strength
    • Power cycle the camera.
    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera
    1. Unplug the modem from the power source for 10 seconds.
    2. Wait for 10 seconds
    3. Plug it back and wait until it loads completely before you connect your internet to the internet.

    Please let us know if these troubleshooting steps help you to resolve the issue. Please keep us posted.

    Regards,
    Riamie

DeeRichie's avatar
DeeRichie
Reel Rookie
12 months ago

I believe I've got the same issue.  But it's not voices.  It's similar to the "click" when you first plug the camera in (or power-cycle the thing, as they go off-line frequently).   Mine is almost like the "click" is repeating so fast, it's turning into a frequency.  It's a squeal that I can hear coming out of the camera, from across the back yard.
This is NOT "feedback" -- that is, this sound is NOT the microphone turned-on, sending audio through the speaker, which is looping back through the mic, creating a feedback loop.
This is... almost like the power is turning off- and on- many times per second, until the "click" of power turning on is swishing into a screech sound.

RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
12 months ago

Hello! DeeRichie,

We appreciate you taking the time to share your post here in the Roku Community.

Thank you for contacting us regarding the static noise issue with your Roku Camera. We are glad to help.

Troubleshooting:

  1. Make sure the Roku Smart Home app and camera firmware are up to date.
  2. Check the signal strength.
    • If it is below 3 bars, suggest moving the camera closer to the router.
  3. Power cycle the camera.
  4. Factory reset and set it up as a new device.
  5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

Please keep us updated on your findings, and we will gladly continue to assist you. We are eager to hear back from you.

Thanks,
Arjiemar