Forum Discussion

Pamelina's avatar
Pamelina
Channel Surfer
3 years ago
Solved

Interference Noise in Cameras

When I’m watching live stream on my camera or playback a recording, they all have the same noise playing through them. It kind of sounds like some sort of interference. It’s loud.  No matter which on...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Pamelina 

    Thanks for your patience while we reviewed the video that you provided us.

    After reviewing the video, we can confirm that there isn't anything wrong with your Roku Smart Home Camera as it is just the static noise coming from the sensitive microphone that is picking up the ambient sound.

    We hope this provides some clarification.


    Thanks,
    Danny

  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! DeeRichie,

    We appreciate you taking the time to share your post here in the Roku Community.

    Thank you for contacting us regarding the static noise issue with your Roku Camera. We are glad to help.

    Troubleshooting:

    1. Make sure the Roku Smart Home app and camera firmware are up to date.
    2. Check the signal strength.
      • If it is below 3 bars, suggest moving the camera closer to the router.
    3. Power cycle the camera.
    4. Factory reset and set it up as a new device.
    5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

    Please keep us updated on your findings, and we will gladly continue to assist you. We are eager to hear back from you.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Manda424,

    Welcome to the Roku Community!

    We'll be more than happy to help you today with your issue with the distorted sound of the Roku camera.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and camera firmware are up to date.
    • Check the signal strength: If it is below 3 bars, we suggest moving the camera closer to the router.
    1. Settings
    2. Device Info
    3. Signal Strength
    • Power cycle the camera.
    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera
    1. Unplug the modem from the power source for 10 seconds.
    2. Wait for 10 seconds
    3. Plug it back and wait until it loads completely before you connect your internet to the internet.

    Please let us know if these troubleshooting steps help you to resolve the issue. Please keep us posted.

    Regards,
    Riamie

Pamelina's avatar
Pamelina
Channel Surfer
3 years ago

I’m not seeing any way to attach a video. Just pictures.  How do I do that?

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Pamelina 

Thanks for your patience while we reviewed the video that you provided us.

After reviewing the video, we can confirm that there isn't anything wrong with your Roku Smart Home Camera as it is just the static noise coming from the sensitive microphone that is picking up the ambient sound.

We hope this provides some clarification.


Thanks,
Danny

  • Pamelina's avatar
    Pamelina
    Channel Surfer
    3 years ago

    It’s not just ambient sound.  Sometimes is worse than others almost like you can hear people talking. No it’s not voices in my head. 

    • Sant45's avatar
      Sant45
      Newbie
      3 years ago

      Yes i have this happening now as if maybe the roku tv is playing a channel and i can hear this channel faintly on my camera even when the tv is off it plays the channel i last had it on. You can hear faintly but know its not just ambient noise. 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Greetings Sant45 

        Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home device.

        Please see my previous post above and can you please provide what we have requested? 

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back from you.


        Thanks,
        Danny

    • Katyr's avatar
      Katyr
      Newbie
      2 years ago

      It definitely defeats the purpose of sound monitoring. I really need that up where I live. Do I guess I have get a different system ,I hope I have no trouble returning this camera.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Katyr,

        Welcome to the Roku Community!

        Thanks for reaching out, and we'd like to know more about this.

        To better understand, could you please provide us more specifics? What troubleshooting steps have you taken so far to resolve this behavior?

        If possible, could you please provide us with a video on the issue you're seeing so that we can have a look?

        With more detailed information, we'll be able to see and further investigate this.

        Best regards,

        Rey

    • DeeRichie's avatar
      DeeRichie
      Reel Rookie
      12 months ago

      I believe I've got the same issue.  But it's not voices.  It's similar to the "click" when you first plug the camera in (or power-cycle the thing, as they go off-line frequently).   Mine is almost like the "click" is repeating so fast, it's turning into a frequency.  It's a squeal that I can hear coming out of the camera, from across the back yard.
      This is NOT "feedback" -- that is, this sound is NOT the microphone turned-on, sending audio through the speaker, which is looping back through the mic, creating a feedback loop.
      This is... almost like the power is turning off- and on- many times per second, until the "click" of power turning on is swishing into a screech sound.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        12 months ago

        Hello! DeeRichie,

        We appreciate you taking the time to share your post here in the Roku Community.

        Thank you for contacting us regarding the static noise issue with your Roku Camera. We are glad to help.

        Troubleshooting:

        1. Make sure the Roku Smart Home app and camera firmware are up to date.
        2. Check the signal strength.
          • If it is below 3 bars, suggest moving the camera closer to the router.
        3. Power cycle the camera.
        4. Factory reset and set it up as a new device.
        5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

        Please keep us updated on your findings, and we will gladly continue to assist you. We are eager to hear back from you.

        Thanks,
        Arjiemar

  • RS11's avatar
    RS11
    Newbie
    3 years ago

    I have the same issue with my cameras, you can’t hear anything, but a loud, distortion static sound. It’s very annoying and defeats the purpose of having audio monitoring. The playback also cuts in and out and constantly freezes up. I’ve only had them for a month and I’m looking for a different system already, this one is pretty **bleep** I definitely would not recommend it to anybody. 

    • Pamelina's avatar
      Pamelina
      Channel Surfer
      3 years ago

      Sometimes I only get screenshots instead of video.  I also have to unplug each one and plug it back in at least once a week because they either turn off when I want them on or turn back on when I want them off and sometimes they show they have an internet connection but says they are offline 🤷🏻‍♀️

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Hello Pamelina RS11 

      Thanks for the posts regarding experiencing distorting sound on your Roku Smart Home device.

      We would be more than happy to look further into this issue. Can you please provide us with a sample video in which you are experiencing this behavior that you are reporting?

      Once we have these examples, we will be able to pass it along to the appropriate Roku team to investigate further.

      We look forward to hearing back so we can assist you further.


      Thanks,
      Danny

  • LincksUp's avatar
    LincksUp
    Newbie
    2 years ago

    So everyone is having the same problem with there being a lot of noise on the cameras at all times, and you’re saying Roku designed them to be this way and considers it normal? Wow……

    there’s so much static and sounding like people are talking that I can’t hear anything else on the camera at all. If I stood right infront of it and had a convo with someone all you hear on the recording is static. 
    Since I know y’all consider that normal and have no desire to remedy it I will for sure be taking all of mine back now.