Forum Discussion

Pamelina's avatar
Pamelina
Channel Surfer
3 years ago
Solved

Interference Noise in Cameras

When I’m watching live stream on my camera or playback a recording, they all have the same noise playing through them. It kind of sounds like some sort of interference. It’s loud.  No matter which one I switch to to view they all have the same noise so I know it’s not in my background.  Does anyone else have this happen?  Is there a fix for it? I

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Pamelina 

    Thanks for your patience while we reviewed the video that you provided us.

    After reviewing the video, we can confirm that there isn't anything wrong with your Roku Smart Home Camera as it is just the static noise coming from the sensitive microphone that is picking up the ambient sound.

    We hope this provides some clarification.


    Thanks,
    Danny

  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! DeeRichie,

    We appreciate you taking the time to share your post here in the Roku Community.

    Thank you for contacting us regarding the static noise issue with your Roku Camera. We are glad to help.

    Troubleshooting:

    1. Make sure the Roku Smart Home app and camera firmware are up to date.
    2. Check the signal strength.
      • If it is below 3 bars, suggest moving the camera closer to the router.
    3. Power cycle the camera.
    4. Factory reset and set it up as a new device.
    5. If the problem continues restart your router and check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.

    Please keep us updated on your findings, and we will gladly continue to assist you. We are eager to hear back from you.

    Thanks,
    Arjiemar

  • RokuRiamie-D's avatar
    RokuRiamie-D
    7 months ago

    Hi Manda424,

    Welcome to the Roku Community!

    We'll be more than happy to help you today with your issue with the distorted sound of the Roku camera.

    Let's see if this will work for you.

    • Make sure the Roku Smart Home app and camera firmware are up to date.
    • Check the signal strength: If it is below 3 bars, we suggest moving the camera closer to the router.
    1. Settings
    2. Device Info
    3. Signal Strength
    • Power cycle the camera.
    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera
    1. Unplug the modem from the power source for 10 seconds.
    2. Wait for 10 seconds
    3. Plug it back and wait until it loads completely before you connect your internet to the internet.

    Please let us know if these troubleshooting steps help you to resolve the issue. Please keep us posted.

    Regards,
    Riamie

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Pamelina 

    Thanks for the post.

    Can you provide us with a video example of what you are experiencing so we can better understand the issue you are seeing?

    With more information, we will be able to assist you further.


    Thanks,
    Danny

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Pamelina 

      Thanks for the follow up.

      Please be aware that email responses to email notifications do not get sent to the Community. As previously requested, can you provide us with a video example of what you are experiencing so we can better understand the issue you are seeing?


      Thanks,
      Danny

      • Pamelina's avatar
        Pamelina
        Channel Surfer
        3 years ago

        I’m not seeing any way to attach a video. Just pictures.  How do I do that?

  • Sammiee's avatar
    Sammiee
    Newbie
    2 years ago

    Just wondering what the sound sounds like? I’m having the same problem with mine.. curious if it’s the same sound as yours or I’m just loosing my mind 😂🤦🏻‍♀️

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome, and thank you for posting here at the Roku Community, Sammiee!

      We appreciate you for sharing your concern with us. No worries. We're here to find you the best resolution possible. 

      It would be very helpful if you could send us a video of the interference noise you are referring to so that we may be able to assess the situation better. In addition, is this from a live event or the recordings of it? What Roku smart home camera are we talking about here? 

      The best course of action will be suggested once we can gather more information and have a better understanding of the situation. We'll be anticipating your response!

      Kind regards,
      Carly

      • liljr79's avatar
        liljr79
        Newbie
        2 years ago

        I’ve had this issue since day one. I’ve read these post and still have not seen any kind of a solution. What gives?