Forum Discussion

Arod94's avatar
Arod94
Reel Rookie
2 years ago

Inside Camera not taking pictures

My Roku inside camera stopped taking pictures and I can’t seem to figure out why. It updated and ever since then I can only look back to Monday and nothing after that. 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Arod94,

    Welcome to the Roku Community!

    We see that you're seeing issues on your Indoor Camera, and we appreciate you for flagging us about this.

    Try to perform a reset on your device and see if that helps. If the issue persists, please reply back here and provide us with the details below.

    • Log ID: From the camera, go to settings gear > support > submit log
    • Firmware version
    • Brand of the device

    Please keep us posted.

    Thanks,

    Rey

    • Arod94's avatar
      Arod94
      Reel Rookie
      2 years ago

      Ok will give that a try. How do I preform a reset? 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Arod94,

        Follow the given steps below.

        IMPORTANT: If a micro SD card is installed in your camera, remove it before performing a factory reset.

        1. Plug in your camera if not already powered on.
        2. Press and hold the Setup button for 10 seconds.
        3. Wait at least 30 seconds for your camera to restart.

        Please keep us posted. 

        Regards,

        Rey

    • DotBill's avatar
      DotBill
      Newbie
      2 years ago

      I’m afraid I’ll lose all channels and everything 

  • DotBill's avatar
    DotBill
    Newbie
    2 years ago

    Same thing with my Roku Tv won’t update anything including cameras and Amazon Alexa .Been hacked since I bought it