Forum Discussion

Gesto4378's avatar
Gesto4378
Newbie
9 months ago

Insecure 2FA why do you do this Roku?

Turning off 2FA from website does not affect 2FA settings in Smart Home app.

For me, #smarthomeapp# does not work after 2FA was enabled in app. It pops up 2FA screen after every time I have succesfully authenticated using 2FA code sent to email. App reinstsllation didn't helped.

@rokusupport please add support for Google Authenticator or any other authenticator app. It's unusable and I'll have to cancel my subscription.

 

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi wildsprite,

    Welcome to the Roku Community!

    We completely understand your input and greatly value your feedback, which helps to improve the Roku Smart Home app platform. Rest assured that our team will be aware of this, as your convenience and satisfaction are among our top priorities. In the meantime, your patience and understanding are highly appreciated.

    Let us know if there's anything else you'd want us to address. We'd be more than willing to listen and take action as we are committed to finding a resolution to your concerns in the best way we can.

    Best regards,
    Riamie