Forum Discussion

Kookie18's avatar
Kookie18
Newbie
3 years ago

Initial setup not working of indoor camera

Indoor camera SE 2 pack. One connected and is working fine. The other one fails to connect every single time. I’ve done the hard reset and it doesn’t work. #indoorcamera
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

stonerod

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

jt2450's avatar
jt2450
Newbie
3 years ago

I'm having the same issue. My wifi connection says 2.4/5G so it seems to work for both. But does not work with these cameras. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    jt2450

    Thanks for the post.

    Please be aware that the Roku Smart Home Camera will only connect to a 2.4 GHz wireless network. Have you made sure that the Roku Smart Home devices are connecting to the correct wireless network? In addition, have you tried moving the Roku Smart Home Camera closer to your wireless router?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny