Indoor SE camera notifications

Hello! BHG1,

Thanks for posting in the Roku Community!

Thanks for letting us know all that you've done! Appreciate the troubleshooting steps you've
done so far.

Many customers find the Event Recordings to be a huge benefit of the subscription. This means that when your camera detects motion or sound, it will start recording a new Event, you'll receive a push notification from your mobile app, and the video recording will automatically be stored in the cloud for 14 days. Without a subscription plan, your camera will still capture a new motion or sound, but only as an image snapshot, rather than an extended video clip.ll Roku Smart Home cameras all include motion detection alerts, they can’t tell a tree from a person. A subscription includes Smart Detection to distinguish between a person, a package delivery, a vehicle, or a pet. This gives you the option to only receive alerts when a person is detected if you so choose.

Thanks,
Arjiemar

BHG1,

Thanks for your response,

 You can manage the motion detection settings for your Roku^® Smart Home Camera or video doorbell in the Roku Smart Home mobile app. 

Troubleshooting:

1. Confirm the Roku Smart Home app and camera firmware are up to date.
2. Make sure Motion Tracking is turned ON.
   • Camera live stream > Tap More. Motion Tracking will be green if it is ON, it will be grey if it is OFF.
3. Check the Motion Detection Sensitivity.
   • Camera live stream > camera settings > Detection Settings.
   • Check the setting of the Motion Detection Sensitivity to 100 and adjust it down 5-10 notches at a time until you get the desired amount of motion detection.
4. Confirm if a detection zone is turned ON.
   • Camera live stream > settings gear > detection settings > detection zone.
5. Power cycle the camera.
6. If the issue persists. Factory reset the camera and set it up as a new device.
   • You will have to readjust the detection settings after doing this.

Please keep us updated on your findings. We are here to assist you further and look forward to hearing back from you.

Thanks,
Arjiemar

Hi Cwhite1980,

We appreciate you for bringing the notification issue on your camera to our attention. We'd like to help you.

Please be advised that you need to enable notifications by going to Home > tapping the Camera's name > selecting Settings and Notifications. We also recommend adjusting the Motion Detection Sensitivity to 100.

If the camera still doesn't send notifications after enabling the mentioned options, we suggest uninstalling and reinstalling the smart home application on your mobile phone.

Make sure to enable notification options that prompt while reinstalling the app.

If the issue persists, we strongly advise resetting the camera as a last resort. You can follow the instructions provided below:

• Remove the camera from the app by navigating Homepage of the app> tap the Camera's name > go to Settings > click Delete device
• Re-set up the camera. If you need instructions, you can refer to this article for guidance: How to set up your Roku Indoor Camera SE

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.

Best regards,
Jess