Forum Discussion

Dieselfixer1's avatar
Dieselfixer1
Channel Surfer
5 months ago
Solved

Indoor camera wont zoom on my phone

 I used to be able to zoom in with my indoor camera when viewing live but that is not working anymore. It says Live in  the upper right corner and a arrow in the bottom right corner that was not ther...
  • RokuReynan-L's avatar
    RokuReynan-L
    5 months ago

    Hi everyone.

    We’re excited to let you know that the issue has been resolved! Please update the app to experience the improvements.

    If you still encounter any problems, don’t hesitate to reach out to us.

    Thanks,
    Roku Community Team

     

NoJumpJackFlash's avatar
NoJumpJackFlash
Binge Watcher
6 months ago

We have four CS1000X indoor cameras set to record events, but not to send notifications. The "TV settings for Roku Smart Home" page, as well as the Smart Home App on our Roku streaming device, show that I've turned off live streaming and all notifications for all four cameras. However, we still get frequent and annoying notifications on our TV of Person, Pet, or Package events. All I can do is snooze the stupid things for an hour. How do I get NO notifications of camera events to my TV?

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
6 months ago

Hi, NoJumpJackFlash.

Greetings from the Roku Community!

We appreciate you reaching out about the notifications from your cameras. We're here to help.

Have you tried turning off the notifications from your phone settings? Let's see if that would make any difference.

If the issue persists, please let us know.

Thanks,
The Roku Community

  • NoJumpJackFlash's avatar
    NoJumpJackFlash
    Binge Watcher
    5 months ago

    After trying everything I could possibly do, I just gave up and had to turn off ALL monitoring. Now I don't get notifications.

    Turning off Notifications in the Android Smart Home App didn't work.

    Turning off Notifications in the Smart Home TV app didn't work.

    Turning off Notifications in the Web Smart Home page didn't work.

    Setting a Rule in the Android App to only engage limited monitoring for one minute each day - right before midnight - didn't work.

    Also, the Smart Home Web View of my cameras still says "Camera is not supported on this browser", though that's a different complaint and posting.

    Also, now I can't use finger gestures to zoom in and out in the Android App. Tried un-installing and re-installing Smart Home, but still no luck.

    The only working feature left is that the cameras do, at least, show what's there. That's pretty Dumbed-Down from what they're supposed to do, and I have an annual subscription, too.

    Roku Support and this forum have been of no help, so I'm thinking that Roku engineering is just very, very shoddy.

    Will post this as a rating on Amazon to warn others away from Roku.

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      5 months ago

      Hi, NoJumpJackFlash.

      Thanks for getting back to us

      We appreciate you letting us know about this. We'd like to look further into this.

      Could you share the following info with us?

      • Camera model, Device ID, and Firmware version
      • Phone brand, model, and OS version

      Looking forward to hearing from you! 

      Thanks,
      The Roku Community Team

      • NoJumpJackFlash's avatar
        NoJumpJackFlash
        Binge Watcher
        5 months ago

        I have four CS1000X indoor cameras.

         - Firmware version 6.1.0 build 48-FD

        - Only the Virtual Device ID is listed for each camera in the Android app. Do you mean that? It's insanely long.

        Phone is a Samsung Galaxy S10e

        - OS = Android Version 12

        - I also tried it on my wife's Google Pixel 6a with same failure results.

    • hcsadave's avatar
      hcsadave
      Channel Surfer
      5 months ago

      This is also what I have been going through. Then one time it zooms and things seem ok. ONCE. Then back to almost useless. Have you been hacked?