Forum Discussion

Dieselfixer1's avatar
Dieselfixer1
Channel Surfer
4 months ago
Solved

Indoor camera wont zoom on my phone

 I used to be able to zoom in with my indoor camera when viewing live but that is not working anymore. It says Live in  the upper right corner and a arrow in the bottom right corner that was not there before. The arrow does nothing. I also noticed the time when viewing live is in the 24 hour format. 

 I can  zoom in when looking at events but not when viewing live.  I've restarted the camera but it made no difference. 

What is causing this problem all of the sudden?

  • RokuReynan-L's avatar
    RokuReynan-L
    4 months ago

    Hi everyone.

    We’re excited to let you know that the issue has been resolved! Please update the app to experience the improvements.

    If you still encounter any problems, don’t hesitate to reach out to us.

    Thanks,
    Roku Community Team

     

51 Replies

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  • NoJumpJackFlash's avatar
    NoJumpJackFlash
    Binge Watcher
    5 months ago

    We have four CS1000X indoor cameras set to record events, but not to send notifications. The "TV settings for Roku Smart Home" page, as well as the Smart Home App on our Roku streaming device, show that I've turned off live streaming and all notifications for all four cameras. However, we still get frequent and annoying notifications on our TV of Person, Pet, or Package events. All I can do is snooze the stupid things for an hour. How do I get NO notifications of camera events to my TV?

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      5 months ago

      Hi, NoJumpJackFlash.

      Greetings from the Roku Community!

      We appreciate you reaching out about the notifications from your cameras. We're here to help.

      Have you tried turning off the notifications from your phone settings? Let's see if that would make any difference.

      If the issue persists, please let us know.

      Thanks,
      The Roku Community

      • NoJumpJackFlash's avatar
        NoJumpJackFlash
        Binge Watcher
        4 months ago

        After trying everything I could possibly do, I just gave up and had to turn off ALL monitoring. Now I don't get notifications.

        Turning off Notifications in the Android Smart Home App didn't work.

        Turning off Notifications in the Smart Home TV app didn't work.

        Turning off Notifications in the Web Smart Home page didn't work.

        Setting a Rule in the Android App to only engage limited monitoring for one minute each day - right before midnight - didn't work.

        Also, the Smart Home Web View of my cameras still says "Camera is not supported on this browser", though that's a different complaint and posting.

        Also, now I can't use finger gestures to zoom in and out in the Android App. Tried un-installing and re-installing Smart Home, but still no luck.

        The only working feature left is that the cameras do, at least, show what's there. That's pretty Dumbed-Down from what they're supposed to do, and I have an annual subscription, too.

        Roku Support and this forum have been of no help, so I'm thinking that Roku engineering is just very, very shoddy.

        Will post this as a rating on Amazon to warn others away from Roku.

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi, Casspants and Dieselfixer1.

      Welcome to the Roku Community!

      We appreciate you letting us know that you're having this issue. We're here to help.

      Could you please try to update the app? Let's see if that would make any difference. 

      Please keep us posted.

      Thanks,
      The Roku Community Team

      • Xdeadbloodangel's avatar
        Xdeadbloodangel
        Reel Rookie
        4 months ago

        Same issue here. App is up to date. Even tried to reinstall app. Still cannot zoom in.

  • Gigi1968's avatar
    Gigi1968
    Newbie
    4 months ago

    I'm having the same issue. Started last week and I've updated and restarted.  Nothing works. 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi everyone, 

      Greetings from the Roku Community!

      We appreciate you letting us know that you're also having this issue. We'd like to look further into this.

      Could you please help us with the information we need above? 

      We'll wait for your response.

      Thanks,
      The Roku Community Team

      • Dieselfixer1's avatar
        Dieselfixer1
        Channel Surfer
        4 months ago

        A few of us have already sent the requested info. Now we need a solution.

  • brion319's avatar
    brion319
    Newbie
    4 months ago

    same issue started last night model cs1000x firm ware 6.1.0 s23 android 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi there! 

      Greetings from the Roku Community!

      Thanks for providing us with this information. We've already forwarded it to our appropriate team for review and will let you know when there's an update.

      If there's anything else we can do to assist you, please let us know. We're always willing to help.

      Thanks,
      The Roku Community Team

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      4 months ago

      Hi, KimbaR79.

      Greetings from the Roku Community!

      We appreciate you letting us know that you're also having this issue. 

      Could you please provide us with the details we need on the accepted solution above?

      We're looking forward to your response.

      Thanks,
      The Roku Community Team

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hey all,

        We know some of you are having trouble zooming in on the live stream in the Smart Home app. Our engineers are on it. We expect a fix in a future update.

        For better visibility and reference, we'll mark this post as solved.

        Thanks for hanging in there! We'll update you as soon as it's all set. Let us know if you have any other questions in the meantime!

        Thanks,
        The Roku Community Team