Forum Discussion

QuadCitiesIL's avatar
QuadCitiesIL
Channel Surfer
2 years ago

Indoor Camera won't reset. Worked fine before update

My indoor camera stopped working so I attempted to factory reset it by holding down the setup button however, when doing so, the red light never blinks. Instead, it stays solid. It's as if the camera...
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi QuadCitiesIL,

Thank you for your first post here in the Roku Community!

We appreciate you taking some troubleshooting steps to fix your camera issue. We're happy to help! 

  1. Remove the camera from the app by navigating Homepage of the app> tap the Camera's name > go to Settings > click Delete device
  2. Reset up the camera. If you need instructions, you can refer to this article: How to set up your Roku Indoor Camera SE.

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will
be glad to help you.

Best regards,
John

QuadCitiesIL's avatar
QuadCitiesIL
Channel Surfer
2 years ago

If your going to offer advice, please don't use a copy and paste answer. If you read my original post, I said exactly what the problem is so your last reply offered zero help. 

Several people are having these issues and all I ever see is copy and pasted replies. Where is the customer support. I am beyond disappointed.

I would very much appreciate a real reply. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Thanks for keeping us posted, QuadCitiesIL!

    We want to investigate this issue you had with the Roku indoor. Please check your inbox since we sent you a private message here in the Roku Community.

    We look forward to hearing from you soon and gathering details.

    Thanks,
    John

    • dwk315's avatar
      dwk315
      Newbie
      2 years ago

      I just found this page looking for answers as to why my whole system went to **bleep** with that last update. If you are unaware the last firmware update from the end of July really nerfed a lot of people's systems. Notifications are iffy, camera screens lag and crash. Been a real POS.

       

      From what I see as I did buy two more units is that out of the box they are running firmware 3.0.6 and my older ones are upgraded to 6.0.0.

      So whatever 6.0.0 changed sucks.

      Actually I found this page while looking for a hack to roll back the firmware to something else lol.