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AParker1's avatar
AParker1
Newbie
8 months ago
Solved

Indoor camera won’t setup

[ Spoiler ]
  • RokuRiamie-D's avatar
    8 months ago

    Hi AParker1,

    Welcome to the Roku Community!

    Thanks for letting us know that you're having trouble setting up your Roku camera again after moving it to a different spot in your home. We would be more than willing to sort this out for you.

    Please be informed that error 90 is a device offline issue. Since this happened after you moved the camera, we suggest you try the following steps:

     Test your Wi-Fi range:

    1. Tap Home from the navigation bar
    2. Select your device
    3. Tap Settings in the corner
    4. Select Device info
    5. Check the three bars to see the signal quality 
       

    • Restart your camera:

    1. Unplug the USB cable from the back of your camera
    2. Wait 10 seconds
    3. Plug the USB cable back into the power input port on your camera

    After restarting your camera, restart also your router and modem, then set up the camera again. For reference, please visit our Roku Support article: How to fix Roku Smart Home device offline issues

    We hope these troubleshooting steps process help you to resolve your issue.

    Thanks,
    Riamie