Forum Discussion

andrea707's avatar
andrea707
Newbie
6 months ago
Solved

Indoor camera won’t connect to wifi

Can’t connect camera with phone

  • Hi andrea707,

    Welcome to the Roku Community!

    We understand that your Roku camera won't connect to your internet. We would be more than willing to sort this out for you.

    Before we proceed, we would like to know if you are getting any error messages when you're trying to connect to the internet. In the meantime, we suggest you try the following:

    1. Make sure your Roku device is up to date
    2. Check your internet connection and Test your Wi-Fi range:
      > Tap Home 
       
      from the navigation bar
      > Select your device
      > Tap Settings 
      in the corner

      > Select Device info
      > Check the three bars 
       
      to see the signal quality
      > If your device has no bars or one bar, try moving or mounting it closer to your router.
    3. Restart your router and modem
    4. Restart your camera

    Please let us know if the issue persists.

    Cheers,
    Riamie

6 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hi andrea707,

    Welcome to the Roku Community!

    We understand that your Roku camera won't connect to your internet. We would be more than willing to sort this out for you.

    Before we proceed, we would like to know if you are getting any error messages when you're trying to connect to the internet. In the meantime, we suggest you try the following:

    1. Make sure your Roku device is up to date
    2. Check your internet connection and Test your Wi-Fi range:
      > Tap Home 
       
      from the navigation bar
      > Select your device
      > Tap Settings 
      in the corner

      > Select Device info
      > Check the three bars 
       
      to see the signal quality
      > If your device has no bars or one bar, try moving or mounting it closer to your router.
    3. Restart your router and modem
    4. Restart your camera

    Please let us know if the issue persists.

    Cheers,
    Riamie

    • Kaz2's avatar
      Kaz2
      Reel Rookie

      I did all that and still get “cannot connect to local network.”  We have the 2.4 network but the Roku device isn’t connecting.

      • renojim's avatar
        renojim
        Community Streaming Expert

        Kaz2, is your 2.4GHz network's wireless mode set to b/g/n and not just g/n?  I know Roku streaming devices have an issue with the wireless mode, but I'm not sure about the smart home products.