Forum Discussion

AKStew's avatar
AKStew
Reel Rookie
7 months ago

Indoor Camera SE error "there's no route path or device model"

My Roku indoor camera se model CS1000X keeps giving error message, "there's no route path or device model" when I'm trying to set it up. I can't get past the initial update of firmware. I've done all...
smart home setup
AKStew's avatar
AKStew
Reel Rookie
7 months ago

Here is the screenshot of the error message.

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    7 months ago

    Thanks for providing the requested photo AKStew.

    We'd like to take a closer look into this issue.

    Let's see if this works for you.

    1. Ensure that the Roku Smart Home app is up to date.
    2. Log out and log back into the app.
    3. Uninstall and reinstall the app.
    4. Factory reset the camera

    If the issue continues, provide us with the following:

    • Make and model of the router
    • Device ID
    • Device firmware version
    • App version
    • Log ID: (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

    Looking forward to your reply.

    Roku Community Team