My indoor camera all of a sudden stopped recording. There are no events to look back at.

Hello! Carlcrow91, Thank you for your initial post in the Roku Community! We appreciate you contacting us regarding your Indoor Camera and your decision to not subscribe to a Smart Home plan. We are happy to help. A micro SD card provides physical storage for your Roku® Smart Home camera, letting you back up your event recordings and capture your continuous, scheduled, and time-lapse recordings. You can view some of these recordings from the Roku Smart Home mobile app, but with others, you need to remove the micro SD card and connect it to your computer or laptop. How to record to your micro SD card Videos are always captured to your micro SD in Full HD 1080p. When your card runs out of space, the oldest footage is overwritten to make room for new recordings. To record to your micro SD card, open the smart home app and follow the instructions below. Event and continuous recordings Select your camera from the Home screen Tap Settings in the corner Select Advanced settings Tap and toggle Record to MicroSD card Select Continuous or Events only Scheduled and time-lapse recording Select your camera from the Home screen Tap More Select Scheduled recording or Time-lapse Enter the details for the recording For more detailed instructions please check this out: How to install a micro SD card in your Roku Smart Home Camera Thanks,Arjiemar

Indoor camera not recording

27 Replies

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LauraBigsby
Reel Rookie
2 years ago
Same issue with mine. I have the indoor 360. Events randomly stop recording. I restart the camera and it will start recording again. I have an SD card, but haven't looked at it yet.. I dont have high hopes for it working correctly. I dont have a subscription and don't plan on starting one as it seems the issues get worse.
It also seems like roku is well aware of the issue and has had plenty of time to correct it but yet here we are.
- RokuTakashi
  Community Moderator
  2 years ago
  Hi, Rosemarie24
  
  Thanks for posting, and welcome to the Roku Community.
  
  We appreciate you for providing us with the information regarding the issue you've encountered with your Roku Indoor Camera not recording, and we're sorry for the inconvenience this has caused. Kindly be assured that we acknowledge the information you have provided, and we'll forward it to the appropriate Roku team for further investigation.
  
  An update will be provided in this thread once more details are acquired from the team.
  
  We hope for your understanding and patience as we work on this.
  
  Best wishes,
  Kash
  - rpike418
    Channel Surfer
    2 years ago
    Let's face it Kash,....roku has junk cameras!
    
    I have tried to reset my cameras on numerous occasions,...NOTHING works,....went through all the step by step instructions, NOTHING works!
    
    Some people, like me, put the cameras in a high up position, to capture more,....and, we should NOT HAVE TO climb up anything, to retrieve an SD card on a daily basis!
    
    WHY don't these cameras work as described? WHY are they JUNK?
- RokuTakashi
  Community Moderator
  2 years ago
  Hi, LauraBigsby
  
  Greetings, and welcome to the Roku Community.
  
  We understand the issue you've encountered with your Roku Indoor Camera, and we're sorry to hear about the trouble. We'd be glad to assist. For this instance, we'd like to gather more details regarding the issue you've faced so we can work on it. Could you please provide the information requested by RokuERey above this thread? This information is valuable for us since we'll forward it to the appropriate Roku team for further investigation.
  
  Once we gather those details, an investigation will be conducted.
  
  Your response would be much appreciated.
  
  Best wishes,
  Kash
  - LauraBigsby
    Reel Rookie
    2 years ago
    Indoor Camera 360
    Mac 7C67AB2693AE
    IP 10.0.0.207
    Firmware V3.1.2.8391
    Log submitted
zhivago446
Newbie
2 years ago
Same issue. One of my indoor cameras not recording.

Device Info:
indoor camera
MAC 7C67AB20304F
firmware version 3.0.2.7095
plugin version 2.31.1
#indoorcamera #notrecording
Bonita1069
Reel Rookie
2 years ago
Did they ever get it working mine is doing the same thing an seems they can't figure out why it's not recording .. so frustrating
- rpike418
  Channel Surfer
  2 years ago
  Only after deleting the app,..reinstalling the app, does it seem to work, BUT,...after a day or 2,..it happens again! Which, of course, means that you have to do the uninstall, yet, again!!
  These things are JUNK! I'd stay away from them in the future! Maybe, look into Vivint?
  - RokuTakashi
    Community Moderator
    2 years ago
    Hi, Bonita1069 rpike418
    
    Thanks for posting here in the Roku Community.
    
    We understand the issue you have faced with your Roku camera, which does not record, and we'd like to gather further details for our team to review this issue. Can you please provide the following details below:
    
    Log ID: From the camera, go to settings > gear > support > submit log.
    
    Firmware version
    
    Brand of the device
    
    In the meantime, we recommend visiting this support article that provides steps and guidelines on How to fix a video recording or scheduling issue on your Roku Smart Home camera or video doorbell.
    
    Keep us posted.
    
    Best wishes,
    Kash
SuaSponte2000
Binge Watcher
2 years ago
I'm having the same issue. While troubleshooting the problem, I discovered motion notifications were off and no option to turn back on. The toggle switch was greyed out.
- RokuArjiemar
  Retired Moderator
  2 years ago
  Hello! Shorty16chels,
  
  Your post is much appreciated,
  
  Thank you for reaching out to us about the issue with Smart Home. We're pleased to assist.
  
  We would be happy to investigate further, but we need further details. Can you please provide us with the following information:
  
  DID/MAC:
  
  Roku Model:
  
  Log ID:
  
  In the smart home app
  
  With each Roku home monitoring device, camera, video doorbell, bulb, plug, and light strip, you can use the steps below to find your MAC address in the Roku Smart Home app for iOS® and Android™.
  
  Open the smart home app on your smartphone or tablet
  
  Select a device from the Home screen
  
  Tap Settings in the top corner
  
  Tap Device info
  
  Identify the 12-digit alphanumeric address labeled MAC
  
  Once we have this information, we can pass it along to the appropriate Roku team to investigate further.
  We look forward to working with you to help resolve this issue.
  
  Thanks,
  Arjiemar
  - mcintosh5032
    Reel Rookie
    2 years ago
    I am having the same issues on both inside camera.
    
    MAC- 7C67AB0F5752
    MAC- 7C67AB0F256C
    mcintosh5032@gmail.com
    both are indoor camera se
BushYorFace
Reel Rookie
2 years ago
One of my indoor camera stopped recording events. All setting are the same on both camera's. I have tried everything recommended and nothing has worked. Would really like to get this problem solved.
- RokuJechealR
  Retired Moderator
  2 years ago
  Hi BushYorFace,
  
  A warm greeting from the Roku Community!
  
  Thanks for bringing this to our attention. No worries; we'd be more than willing to find you the best resolution possible.
  
  For clarification, what kind of Roku Smart Home subscription do you currently have? Do you have a Roku Smart Home subscription for each of your Roku Smart Home Cameras?
  
  With more detailed information, we will be able to assist you further.
  
  All the best,
  
  Chel
  - BushYorFace
    Reel Rookie
    2 years ago
    Yes, I have the Roku smart home subscription.

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Indoor camera not recording

27 Replies

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