Forum Discussion

Decimus's avatar
Decimus
Reel Rookie
3 months ago

Indoor Camera Error- "Connection Timed Out. Rescan QR Code"

I have moved the camera closer and further away I have turned the QR code upside down and it continuously times out I already installed two cameras yesterday with no issues I need assistance what can...
cameras & doorbells
smart home setup
RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
3 months ago

Hi Decimus,

Thanks for sharing your concern about setting up your Roku Camera. We're here to help.

Please note that a QR code stays active for only 5 minutes. But if it times out earlier than 5 minutes or the camera is not scanning the QR code, try the following:

  1. Uninstall and reinstall the Roku Smart Home app
  2. Ensure the app is running the latest version
  3. Restart your camera and try again the setup process.

For more tips, visit here.

Hope this helps.

Roku Community Team

  • Decimus's avatar
    Decimus
    Reel Rookie
    3 months ago

    I have already done that several times and it is still not working it’s becoming very frustrating and annoying!

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Thanks for your response Decimus,

      We understand how frustrating this situation can be, and we appreciate the time and effort you’ve put into troubleshooting the camera. Your patience means a lot to us.

      To further assist you with this, visit your inbox as we have sent you a private message.

      We look forward to your response.

      Roku Community Team