Forum Discussion

Angry1's avatar
Angry1
Newbie
2 years ago
Solved

Indoor 360 camera won't connect, I have an open wi-fi network

I cannot get my 360 indoor camera to connect. I live in a rural area, and my home wi-fi has no password.  I have no neighbors within 1/4 mile. When trying to connect, I select my home network, ...
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello Hanson98,

    A warm welcome to the Roku Community!

    We appreciate your reaching out about your Roku camera not connecting to an open Wi-Fi network. We're pleased to assist you.

    We understand that you don't need a password for your Wi-Fi network, but Roku Cameras require a secured connection for the device to work. Failure to use a secure network may result in your camera being disconnected from the internet.

    Hope this helps clarify.

    Thanks,
    Arjiemar

Hanson98's avatar
Hanson98
Newbie
2 years ago

I had the exact same issue!!! I live in the middle of no where so I don't need a password on my wifi. Got this brand new camera and it wont connect at all... we tested the waters and put a password on our wifi and our camera worked!!! We took off the password shortly after to see, and camera quit working an won't connect. Im trying to figure out how to get it to work without a wifi password because I dont want a password. 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello Hanson98,

    A warm welcome to the Roku Community!

    We appreciate your reaching out about your Roku camera not connecting to an open Wi-Fi network. We're pleased to assist you.

    We understand that you don't need a password for your Wi-Fi network, but Roku Cameras require a secured connection for the device to work. Failure to use a secure network may result in your camera being disconnected from the internet.

    Hope this helps clarify.

    Thanks,
    Arjiemar

    • ShmokuDoku's avatar
      ShmokuDoku
      Newbie
      5 months ago

      I only wish I knew this before buying this POS. No wonder it was marked down and on sale. Back to the store it goes. Why tech companies screw themselves out of customers we will never know.