Forum Discussion

glwoods's avatar
glwoods
Channel Surfer
3 years ago
Solved

I'm not able to view events from outdoor camera on my smart phone.

The Roku smart home camera ap on my phone, is not recording events from the outdoor camera, shoultn'd it be able to?
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Kimberly6,

    Greetings and welcome here in the Roku Community!

    Thanks for sharing this information with us, and we'd like to help you sort this out. As a start, may we know what Roku camera you currently have? Additionally, You can change the zone detection, motion tagging, and sensitivity settings further to adjust when an event recording is triggered since an event is recorded when it detects motion and/or sound. If neither detection setting is enabled, the camera will not record events.

    Your response would be much appreciated.

    All the best,
    Kash

glwoods's avatar
glwoods
Channel Surfer
3 years ago

I have a subscription, I am not getting notifications of events, nor do I see the option "events" to click on on the screen, like there is on the tv for the camera. Thank you. 

glwoods's avatar
glwoods
Channel Surfer
3 years ago

I've tried ever setting on the smarthome mobile app, and tried deleting and reinstalling the app, still not recording events, I have a supscription, so why am I not able to acess the cloud on the app??

  • Sher48818's avatar
    Sher48818
    Newbie
    3 years ago

    I am having the exact same issue. I have a subscription as well. I am so disappointed in Roku cameras. It’s the worst. 

    • slakeman's avatar
      slakeman
      Newbie
      3 years ago

      I am having exact issues with event monitoring from my outdoor-floodlight camera. I can see the live events but unless I am actually watching, do not see anything. I do get notification but nothing stores for review.  My front doorbell/camera is working like it should except I do get error code 6 quite a bit. But normally can review later and see the video.  I have tried all of the recommended settings and reinstalled the app, restarted the device. 

      I am a subscriber but have not had the experience the site said. "Roku Smart Home Subscription, you can see even more of what's happening and even look back in the past with secure cloud storage. Your camera or doorbell will start recording the moment it detects motion or sound and store recordings in the cloud for you to accuss up to 14 days later."

      I can't get it to store event to 5 minutes or current.  I have also chatted for about an hour with a rep.  I am getting frustrated with the whole thing.  I had planned on putting other cameras out but may not do the Roku unless I can get this resolved.

       

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi slakeman olddog1,

        Thanks for keeping us posted!

        We understand you're having a problem with the Roku floodlight camera SE. Help is here. We have passed along your information to our Support team. They will reach out to you.

        Please let us know if there is anything else we can do to help you.

        Best regards,

        John