Forum Discussion

Dawb's avatar
Dawb
Newbie
8 months ago

I receive event notice on my phone but no audible alert.

I have a sasumg 22 and have turned on all notification settings for audible alerts and same on my individual cameras..I've tried reloading the app twice.  Still o get the message from smart detection and a check box at the app tile but no audible alert.  Ideas?

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert

    This is just a guess, but what you're describing sounds familiar.  I have a different brand of camera and a Samsung phone and I get the same thing - a notification pops up on my phone, but there's no audio alert.  Oddly, it triggers the alert on my smart watch (non-Samsung) and the smart watch gives me an audio alert.  I think it's something with the phone, but I haven't delved into what the problem could be.