Forum Discussion

Alyssasdad08's avatar
Alyssasdad08
Newbie
3 years ago
Solved

I cannot subscribe to Roku Smart Home

Hello, I was trying to subscribe to Roku Smart Home today. The website kept taking me back to managing subscriptions. I was never able to subscribe. Anyone else have this problem?

  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hello Community users,

    Welcome to the Roku Community and thanks for posting regarding the issue of being unable to add a Roku Smart Home subscription to your Roku account.

    Please be aware that in order to sign up for a Roku Smart Home subscription, you must have Roku Smart Home devices currently linked to your Roku account.

    If you have verified that you have Roku Smart Home devices linked to your Roku account through my.roku.com and are still unable to add a Roku Smart Home subscription, please let us know. We will be more than happy to assist you further.


    Thanks,
    Danny

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  • matthew_arguijo's avatar
    matthew_arguijo
    Newbie
    3 years ago

    Any update on this?

    I am having the same issue. I use the indoor security camera, received a 14 day trial for the Smart Home Subscription. I've attempted several times over the last month to start a subscription but the website never processes my request, I'm left staring at a blank computer screen. As far as the mobile app, it refers me to the website to "manage my subscription" .

    I've called customer support, they took down my info and said a technician would call me. Never happened.

    • Thiscould's avatar
      Thiscould
      Newbie
      3 years ago

      Hey Roku Team I'm having the same issue, when I click on the subscribe now link(button), it just cycles me to a page that tells me, I do not have any subscriptions. I'm using my android phone on Chrome, an I have tried the mobile app. I even clicked the series of links you have listed below. I'm very interested in getting some use of these cameras I bought. Please help. 

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      matthew_arguijo

      Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

      I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Alyssasdad08

    Thanks for the post.

    Can you please specify the issue you are experiencing? What Roku Smart Home devices are you using? Have you tried accessing the Roku Smart Home subscriptions through the Roku Smart Home mobile app?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

  • xxdonovanxx's avatar
    xxdonovanxx
    Newbie
    3 years ago

    i just ordered the indoor camera and light bulbs and for the love of me i cant seem to get past the modifing of the subscriptions and it kees bounding back and taking my cpu everywhere else this issue needs to be more of a technical service bulliten and have tehm fix it themselves and im confused ultimately if ill ever be able to use this subscription

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings Alyssasdad08 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home subscription.

      Can you please specify the issue you are seeing with modifying your Roku Smart Home subscription? What are the steps you are taking to reproduce the issue? 

      For more information about how to setup a Roku Smart Home subscription, visit our Support page here: Sign up for a Roku Smart Home Subscription

      Please keep us updated and we will be able to assist you further.


      Thanks,
      Danny

      • jp3kmale's avatar
        jp3kmale
        Newbie
        3 years ago

        I'm having this problem too. Like please let me have the subscription. I'm trying to give you money. Why is this so difficult.