Forum Discussion

RayRay_7's avatar
RayRay_7
Reel Rookie
12 months ago

I can only connect to the cameras when home connected to wifi.

I recently switched to Roku camera system. I'm unable to connect to the camera's when I leave home (When using cellular data). I can turn off all 4 camera's remotely and turn them back on which will allow me to reconnect but only for few attempts. I have tried the follow  listed below;

* Uninstall and reinstall all 4 camera's 

* Uninstall and reinstall App.

* Made sure all devises have strong wifi connection

* Tried app on different Iphone

* Using the app, cleared the cache file

* Rebooted  Modem

Any help would be greatly appreciated!

 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    12 months ago

    Hi RayRay_7,

    Thank you for posting here in the Roku Community!

    We'd like to take a closer look into this problem that you had with the Roku smart home app since you are unable to view the Roku cameras if you are outside or when using your mobile data. Are you getting any error messages or codes?

    We'll wait for your response.

    Thanks,
    John

    • Beesoclean's avatar
      Beesoclean
      Newbie
      12 months ago

      We are new to the Roku home system and having the same issue when we leave home unable to view the doorbell. When we are connected to the same network it works fine on the phone or TV but once we leave home it is telling us error no Internet connection and a bunch of symbols after that but having no issues viewing the in home cameras we have placed just the doorbell one.

      • renojim's avatar
        renojim
        Community Streaming Expert
        12 months ago

        Beesoclean, "no Internet connection" may be the clue here.  When you're away from home, can you use the browser on your phone to access various web sites?  My Android phone has a "Mobile data" setting and if I disable it I can no longer access the Internet or my camera when away from home.