Has anyone ever had 4 red dots , 2 on each side of the camera lends suddenly appear?
4 red dots have suddenly appeared on my indoor camera and they stay on all the time even when the camera is turned off . Has this happened to anyone else ? What does it mean ?
From the Roku Community, welcome and thanks for raising this concern directly with us!
We will be more than happy to assist you further. The IR lights on your smart home cameras detect radiated heat, allowing you to see things invisible to the human eye. The IR lights can be turned on only when night vision is engaged to better capture events in the darkest conditions. You can turn the IR lights on and off for all cameras, while the Roku Indoor Camera SE, Roku Outdoor Wired Camera SE, and the Roku Floodlight Camera SE add the ability to choose between two modes when the IR lights.
To turn off the IR lights in your camera, make sure night vision is set off as well, and complete the appropriate steps for each camera or doorbell.
Night vision
- Open the Home screen.
- Select your camera or doorbell.
- Tap Settings.
- Tap Advanced Settings.
- Select Off.
How to turn off IR lights
- Repeat steps 1 through 4 from the previous section to access Advanced settings
- Turn on Off. (For cameras with IR light modes, tap Night vision IR lights)
- Tip: If your smart home camera faces glass, it is recommended that IR lights are left off when using night vision.
Please try doing this and see if it helps with what you're experiencing.
Kind regards,
John
