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Marshallkyle's avatar
Marshallkyle
Reel Rookie
2 years ago

Google Home Roku No Control

I had an existing TCL Roku TV that was linked to Google Home and working fine controlling it, however I’ve recently bought a TCL Roku Smart TV and added it to Google Home but will not control it. 

I’ve unlinked Roku from Google Home, removed both devices from my Roku account, factory reset both TV’s and set everything back up again, but still have the same issue, Google Home will control the old TV but not the new one. It appears fine in Google Home but when I try and command it to turn on or off it says it’s unavailable. 

6 Replies

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Marshallkyle,

    Thanks for your first post in the Roku Community!

    We appreciate you letting us know the issue you've been experiencing using Google Home on your Roku device. Do you have Fast TV Start enabled in Settings > System > Power on your TV?

    For detailed instructions, refer to this Support link: How to use Google to control your Roku streaming device

    If unlinking your Roku device from the Google Home app and then re-linking the device doesn't resolve the issue (with Fast TV Start enabled), please keep us posted together with the serial number of your Roku TV and the version/build of software that your Roku TV is currently running. These can be found by navigating to Settings > System > About.

    Please keep us posted on what you find out.

    All the best,

    Chel

    • Marshallkyle's avatar
      Marshallkyle
      Reel Rookie
      2 years ago

      That did not resolve the issue.

      Software version: 12.5.0 • build 4176-48

      Serial No: 2309GT0004330B05156

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi Marshallkyle,

        Thanks for keep us updated!

        We have communicated this with the appropriate Roku team, and they're currently looking into it. In the meantime, could you also share with us the details below?

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        We look forward to working with you to help resolve this issue.

        All the best,

        Chel