Forum Discussion

User45's avatar
User45
Streaming Star
3 years ago

Floodlight Camera won’t save video clips

I have subscription and 4 other cameras and videos save to cloud fine. Floodlight camera intermittently saves video clips 15percent of the time after restarting camera several times. WiFi connection ...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi User45 

Thanks for the follow up and providing us with those details.

If you do see this issue occur again moving forward, please feel free to submit a log within the Roku Smart Home mobile app and then please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log).


Thanks,
Danny

User45's avatar
User45
Streaming Star
3 years ago

I’ve submitted several logs, moving and just pics. I can send you log numbers if you like, just remind me how to view logs submitted, I will gladly send numbers to you

  • User45's avatar
    User45
    Streaming Star
    3 years ago

    Log ID’s:

    30766

    30762

    30761

    30344

    27960

    • User45's avatar
      User45
      Streaming Star
      3 years ago

      If I do need to replace this Floodlight Camera SE post troubleshooting and factory reset, How do I get a RMA to get replacement?  I purchased it 29days ago, Walmart return warranty 30days. 1yr Roku return policy? They promised return and replacement policy. I just didn’t like email I received about the complaint com website. Not complaining, just need support before warranty expires. 🥴

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Hello User45 

        Thanks for the follow up and providing us with details regarding what you are experiencing.

        Please be aware that I have passed along your concerns and details to the appropriate Roku team to look into further.


        Thanks,
        Danny