Forum Discussion

User45's avatar
User45
Streaming Star
3 years ago

Floodlight Camera won’t save video clips

I have subscription and 4 other cameras and videos save to cloud fine. Floodlight camera intermittently saves video clips 15percent of the time after restarting camera several times. WiFi connection is excellent. Is it the device? What other options do I have?

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi User45 

    Thanks or posting in the Roku Community regarding your Roku Smart Home Floodlight not saving video clips.

    The issue you are experiencing is possibly due to connectivity issues. How far is your Roku Smart Home Floodlight Camera from your wireless network router? If you go into Camera > Settings > Device info > Signal strength, how strong is the signal?

    Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.


    Thanks,
    Danny

    • User45's avatar
      User45
      Streaming Star
      3 years ago

      All connections are fine, several resets, all. Works then stops. Last resort to factory reset, rescan setup or return for replacement. I’ll keep you posted unless other suggestions available 

      • User45's avatar
        User45
        Streaming Star
        3 years ago

        Btw…full bars on WiFi. Not the issue