Forum Discussion

DawnZ1's avatar
DawnZ1
Newbie
12 months ago
Solved

Floodlight camera not recording

New floodlight camera will not show event recordings. Will say 12 second event but it is just a photo, no recording. We have a subscription & all our other cameras are recording. Anyone else have issues they were able to resolve with this particular camera?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi DawnZ1,

    Thanks for your first post in the Roku Community!

    We understand that your Roku Floodlight Camera is not recording events. We would be more than willing to assist you with this.

    Before we continue, make sure that your Roku Floodlight Camera is linked to the same Roku account of your subscription or to your other Roku cameras. Next try to logout and log back into the Roku Smart Home app by following the steps below:

    1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom.
    3. Enter the email address (use the same one as it showed up on the previous page).
    4. Enter the account password and hit Sign in.
    This will sign in as new again and bypass the saved credentials. If the issue persists, we suggest you try to set up the camera again. How to set up your Roku Floodlight Camera SE
     
    We hope you find this information helpful. Please keep us posted.
     
    Cheers,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi DawnZ1,

    Thanks for your first post in the Roku Community!

    We understand that your Roku Floodlight Camera is not recording events. We would be more than willing to assist you with this.

    Before we continue, make sure that your Roku Floodlight Camera is linked to the same Roku account of your subscription or to your other Roku cameras. Next try to logout and log back into the Roku Smart Home app by following the steps below:

    1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom.
    3. Enter the email address (use the same one as it showed up on the previous page).
    4. Enter the account password and hit Sign in.
    This will sign in as new again and bypass the saved credentials. If the issue persists, we suggest you try to set up the camera again. How to set up your Roku Floodlight Camera SE
     
    We hope you find this information helpful. Please keep us posted.
     
    Cheers,
    Riamie