Forum Discussion

Dave37's avatar
Dave37
Reel Rookie
2 years ago

Event playback is choppy

I recently bought 3 outdoor wired security cameras. I have 2 of them mounted outside my house and linked to my roku account. 

My issue is that one of the cameras records events but the playback is choppy. The second camera is mounted about 3 feet away from the other (the one giving choppy playback) and its playback is OK. 

I have verified the firmware bersion and its up to date and the wireless signal strength is the exact same for both of them. 

What else can I check and is there any fix for this.

I'm running firmware version 3.0.1.3896

And plug in version 2.30.1.14

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi Dave37.

    Welcome and thank you for posting here at the Roku Community!

    We appreciate you reaching out to us regarding your issue with your Roku Smart Home camera and this is not the experience we want you to have.

    May we know if the issue persists when you move the camera closer to your wireless router?

    In addition, have you tried to reboot your Roku Smart Home camera?

    We're looking forward to hear from you and we'd be more than happy to assist you further.

    All the best,

    Carly