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stampedvxl's avatar
stampedvxl
Newbie
2 years ago
Solved

Event playback is choppy.

Hello I have six cameras all indoor cameras and I seem to be having the same issue The only one I'm having the issue with is the one right next to the router I power cycled I've reset the camera I even took the camera back and bought a completely different camera and it is still choppy All of the rest of the cameras are sporadically spread out through the house some of them on the opposite side of the house and the recording video is smooth, firmware is up to date firmware is the same on all cameras

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi stampedvxl,

    Thanks for your first post here in the Roku Community!

    We have read your inquiry, and we appreciate you for sharing this information so that we can have the opportunity to assist you. For workarounds, kindly follow the steps below:

    1. Ensure that the Roku Smart Home app and camera firmware are up to date.
    2. Ensure that detects motion and detects sound are turned on in the Events Recording setting.
    3. Check if there are no event recording schedules.
    4. Turn the detection sensitivity to 100.
    5. Check to see if there are any scheduled Rules that might affect when Event Recordings take place.
    6. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
    7. Restart Camera.
    8. Restart the Roku Smart Home App.

    Let us know how it works.
    All the best,
    Kash

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi stampedvxl,

    Thanks for your first post here in the Roku Community!

    We have read your inquiry, and we appreciate you for sharing this information so that we can have the opportunity to assist you. For workarounds, kindly follow the steps below:

    1. Ensure that the Roku Smart Home app and camera firmware are up to date.
    2. Ensure that detects motion and detects sound are turned on in the Events Recording setting.
    3. Check if there are no event recording schedules.
    4. Turn the detection sensitivity to 100.
    5. Check to see if there are any scheduled Rules that might affect when Event Recordings take place.
    6. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
    7. Restart Camera.
    8. Restart the Roku Smart Home App.

    Let us know how it works.
    All the best,
    Kash