Why does my roku doorbell only take images and not video? It was taking video before I signed up for the subscription. My trial was already going to end so I signed up and the moment I did it stopped recording video. I have only been getting images and according to the subscription details if you get the subscription you get video recordings can someone please help ?
Greetings Lopez1711
Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Doorbell.
We would recommend trying to reboot your Roku Smart Home Doorbell. If that doesn't resolve the issue, we would recommend trying to perform a factory reset on the Roku Smart Home Doorbell to see if that helps.
Please keep us posted what you find out and we will be more than happy to continue assisting if you need further help. We look forward to hearing back from you.
Thanks,
Danny
RokuDanny-R I did the reboot and factory reset it worked for maybe 2 days and again it started to only take images or it says “their was a problem retrieving this video from the cloud”
Hello Lopez1711
Thanks for the follow up and letting us know about what you are experiencing.
It would appear that what you are seeing would be related to poor connectivity issues with your wireless network. How close is your Roku Smart Home Camera from your wireless router? Have you tried moving your camera closer to the router to see if you are still experiencing the same issue?
Please keep us posted what you find out and we will be more than happy to continue assisting you. We look forward to hearing back from you.
Thanks,
Danny
I have six indoor cameras and my newest cameras won't record video, only still images. I have a camera subscription. I'd like to fix this.
HI Tahira
Welcome, and thanks for making your first post here in the Roku Community.
We're glad to assist you with your problem with your Roku Smart Home subscription, which is not reflecting. Please go to the Roku Smart Home Subscription page or here. Under the Manage Subscriptions section, unselect the camera and select the camera that you want to have a subscription for. Select Continue and select Update subscription. A confirmation will appear that the subscription has been updated. This will ensure the subscription has been selected, updated, and applied. If the issue persists, please try to restart or factory reset the camera.
Let us know how it goes, and we'll be glad to further assist you.
Regards,
Rey
