Forum Discussion

mmelvaz73's avatar
mmelvaz73
Newbie
8 months ago

Doorbell video dark and poor quality

I’m experiencing poor video quality with my Roku doorbell. The image is very dark during the day, making it difficult to identify anything, and the night vision only shows a dim, black-and-white picture. I’ve tried the following steps with no improvement:

  1. Resetting and reinstalling the device
  2. Checking and adjusting internet connection
  3. Updating firmware and app
  4. Adjusting camera angle, exposure, and lighting
  5. Ensuring the doorbell is fully charged (or connected to power)
  6. Performing a factory reset and re-adding the device

I appreciate your guidance on this matter.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    8 months ago

    Hi, mmelvaz73 

    Welcome to the Roku Community.

    Thanks for sharing with us the issue you have experienced with your Roku Doorbell camera. We appreciate your efforts in taking the time to troubleshoot the issue. For this matter, our team would like to gather further details so we can investigate. Kindly provide the details below:

    • Firmware version of the Roku Smart Home app
    • Version of the mobile device
    • Log ID:  (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)
    • Image, video, or a screenshot referring to the issue.

    With these details, our team will be able to look closer and review this matter further.

    We hope for your response along with the requested information.

    Best wishes,
    Kash