Forum Discussion

jdangberg's avatar
jdangberg
Reel Rookie
3 years ago
Solved

Doorbell says it is "offline"

A week and a half ago we installed the doorbell that uses existing doorbell wiring. We were getting notifications and pics (no video though) each time motion was detected. After about 3 days, it no l...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Greetings jdangberg 

    Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with your Roku Smart Home Doorbell.

    We would first recommend restarting your Roku Smart Home Doorbell to see if that helps the issue you are experiencing. If that doesn't work, we would recommend trying to perform a factory reset on the Roku Smart Home device.

    Please keep us posted if you are still experiencing an issue and we will be more than happy to continue assisting you. We look forward to hearing back your response.


    Thanks,
    Danny

jdangberg's avatar
jdangberg
Reel Rookie
3 years ago

I tried restarting it by hitting the restart button in the app and it said restart failed. Will have to try resetting it from the doorbell itself later.

jdangberg's avatar
jdangberg
Reel Rookie
3 years ago

It is working now! Maybe hitting restart last night did actually work but it took a little time to kick in. We even have video now so it is nice to see how that looks before our free trial runs out in a day or two.