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SA91's avatar
SA91
Newbie
2 years ago

doorbell motion sensor go off constantly in thunderstorm

We installed our doorbell camera today and there's a thunderstorm tonight. We get motion detected notifications about every 5 minutes (5 min gap between notifications for free version). We turned the sensitivity down to 20, but that still doesn't eliminate the notifications. With all the smart filtering capabilities is there one to ignore lightning? Our Ring doorbell never had this issue. 

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  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    2 years ago

    Hi SA91, 

    Thank you for posting here in the Roku Community.

    Thank you for reaching out about the motion detected on your doorbell camera. No worries. Help is here!

    Can you please navigate your Smarthome app on your phone? Kindly go to settings and turn off the sound and motion detection.

    Refer to our support page: Detection settings on your Roku Smart Home camera or video doorbell.

    Please keep us posted!

    Thanks,

    Anjelie