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Sadalie9's avatar
Sadalie9
Newbie
4 months ago

Doorbell failing to record events

I have gone to settings to fix all settings and it keeps saying failure. I have reset my doorbell, router, etc. pretty much everything. This problem occurred when we switched from battery to wired. 

1 Reply

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, Sadalie9.

    Thanks for reaching out!

    We understand that you're having an issue with the doorbell not recording. We're here to help.

    We'd like to clarify, have you tried uninstalling and reinstalling the app? If so, could you please provide us a screenshot of the error message?

    We look forward to hearing back from you.

    Thanks,
    Roku Community Team