Forum Discussion

jemsmom97's avatar
jemsmom97
Newbie
2 years ago
Solved

Doorbell Camera Delay Capturing Deliveries

Why is there such a delay with my doorbell camera in capturing people making deliveries, ie The mailman, Amazon deliveries etc. I do not get any kind of notification until the person is long gone from my enclosed patio porch. Additionally, there have been many times when I can watch a person walk up to my door to deliver a package and never get a notification at all. I have already paid for an annual subscription but so far I'm not happy about some of these bugs  

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! jemsmom97,

    Thank you for your post in the Roku Community!

    We appreciate your contact regarding the notification issue with your Roku Wire-Free Video Doorbell SE. We are happy to help.

    Troubleshooting:

    1. Confirm that your Roku Smart Home app and doorbell firmware are up to date.
    2. Confirm notifications are turned ON in the doorbell settings.
      • Doorbell Live Stream > Settings > Notifications
    3. Confirm Push notifications are ON.
      • Account > Notifications > Push Notifications
    4. Confirm that the Roku Smart Home app is allowed to send notifications to their device.
      • You will have to check your Apple/Android app permissions.
    5. Confirm detects motion and detects sound is turned ON in the Events Recording setting.
      • Doorbell Live Stream > Settings > Event Recording
    6. Confirm there are no event recording schedules.
      • Doorbell Live Stream > Settings > Event Recording > Schedule > All Day should be toggled ON
    7. Turn the detection sensitivity to 100.
      • Doorbell Live Stream > Settings > Detection Zone
    8. Confirm if there aren’t any scheduled Rules that might affect notifications.
      1. Tap the [...] at the top of the Roku Smart Home app
      2. Tap Edit Rules.
      3. It should bring up a list of any rules that you have created.
    9. Factory reset the doorbell
      • Press in on the doorbell while also pushing it up to remove it from the backplate. This exposes the back wiring and setup button.
      • Press and hold the setup button until the status light turns solid yellow.
      • Once the light turns solid yellow, release the setup button and wait for the light to begin flashing again.
      • From there, set the doorbell up again as if it were a new device
    10. Verify if other devices can access the internet using the same WiFi.
      • If yes, proceed to Step 11.
      • If not, reboot the router.
    11. Power cycle the doorbell.
      • Flip the breaker switch that powers the doorbell to the “OFF” position, wait 10 full seconds, and then flip the breaker switch back to the “ON” position.
    12. Please go through standard network troubleshooting.
      • Check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.
      • Settings > Device Info> Signal Strength

    Please keep us updated on your findings. We will be glad to assist you further. We anticipate hearing from you soon.

    Regards,
    Arjiemar

1 Reply

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! jemsmom97,

    Thank you for your post in the Roku Community!

    We appreciate your contact regarding the notification issue with your Roku Wire-Free Video Doorbell SE. We are happy to help.

    Troubleshooting:

    1. Confirm that your Roku Smart Home app and doorbell firmware are up to date.
    2. Confirm notifications are turned ON in the doorbell settings.
      • Doorbell Live Stream > Settings > Notifications
    3. Confirm Push notifications are ON.
      • Account > Notifications > Push Notifications
    4. Confirm that the Roku Smart Home app is allowed to send notifications to their device.
      • You will have to check your Apple/Android app permissions.
    5. Confirm detects motion and detects sound is turned ON in the Events Recording setting.
      • Doorbell Live Stream > Settings > Event Recording
    6. Confirm there are no event recording schedules.
      • Doorbell Live Stream > Settings > Event Recording > Schedule > All Day should be toggled ON
    7. Turn the detection sensitivity to 100.
      • Doorbell Live Stream > Settings > Detection Zone
    8. Confirm if there aren’t any scheduled Rules that might affect notifications.
      1. Tap the [...] at the top of the Roku Smart Home app
      2. Tap Edit Rules.
      3. It should bring up a list of any rules that you have created.
    9. Factory reset the doorbell
      • Press in on the doorbell while also pushing it up to remove it from the backplate. This exposes the back wiring and setup button.
      • Press and hold the setup button until the status light turns solid yellow.
      • Once the light turns solid yellow, release the setup button and wait for the light to begin flashing again.
      • From there, set the doorbell up again as if it were a new device
    10. Verify if other devices can access the internet using the same WiFi.
      • If yes, proceed to Step 11.
      • If not, reboot the router.
    11. Power cycle the doorbell.
      • Flip the breaker switch that powers the doorbell to the “OFF” position, wait 10 full seconds, and then flip the breaker switch back to the “ON” position.
    12. Please go through standard network troubleshooting.
      • Check the signal strength. If it is below 3 bars, suggest moving the camera closer to the router.
      • Settings > Device Info> Signal Strength

    Please keep us updated on your findings. We will be glad to assist you further. We anticipate hearing from you soon.

    Regards,
    Arjiemar