Forum Discussion

Cbert's avatar
Cbert
Newbie
2 months ago
Solved

Door sensor stuck on open

My door sensor will change to open when my door is still closed. How do I fix?

  • Hi Cbert​,

    Thank you for bringing this issue to our attention.

    Please try to restart your sensor by following the steps below:

    1. Remove the back from the sensor
      • Motion slid up and off
      • Door/Window pop off
    2. Remove the batteries and reinsert them, ensuring they are put in correctly.

    Let us know how it works.

    Roku Community Team

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi Cbert​,

    Thank you for bringing this issue to our attention.

    Please try to restart your sensor by following the steps below:

    1. Remove the back from the sensor
      • Motion slid up and off
      • Door/Window pop off
    2. Remove the batteries and reinsert them, ensuring they are put in correctly.

    Let us know how it works.

    Roku Community Team