Forum Discussion

Archuletad's avatar
Archuletad
Newbie
2 years ago

Door bell camera footage not working properly

Doorbell video camera footage not working,just a grey or black screen. How do I fix this problem? I’ve tried resetting it. 

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Archuletad,

    Thank you for your first post here in the Roku Community!

    We understand you're having a problem with the Roku doorbell camera since the footage is not working. We're happy to help. Please try to uninstall the Roku smart home app and re-install back again.

    If the problem still persists, can you please provide the following information below?

    • When did the issue start?
    • Could you provide us with a screenshot or photo?

    We look forward to hearing from you soon.

    Thanks,
    John