Forum Discussion

becca7's avatar
becca7
Binge Watcher
3 years ago

digital quality of video is very poor.. didn't start out that way

hello, when i installed the indoor security camera se on saturday the video quality was great... now less than a week later the picture quality is total **bleep**.... any ideas why??

17 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    becca7

    Thanks for the post.

    Are you viewing the camera playback through the Roku Smart Home mobile app or through the Roku TV? How far is the camera from your wireless network? Are you watching the content playback in HD or SD?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

    • becca7's avatar
      becca7
      Binge Watcher

      Watching on my iPhone and camera is maybe 10 feet from internet 

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator

        becca7

        Thanks for the post.

        Can you please provide us with a bit more details regarding the issue you are experiencing?
        -are you watching the content playback in HD or SD?
        -can you provide us with a video of the issue you are experiencing so we can better understand what you are seeing?
        -please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?

        With more detailed information, we will be able to assist you further.


        Thanks,
        Danny

  • becca7's avatar
    becca7
    Binge Watcher

    Again.  Here I go with the same issue on my replacement se camera. First 2 days image quality was great.  Day 3 total poop. Wth.  I wish I could or knew how to share video here. Submitted 2 from my phone to link in settings.  I paid for year subscription and am now really regretting it! No answers to why quality is so bad after 2 days. Spent over an hour on phone Friday with no answers. Getting very upset