Forum Discussion
17 Replies
- RokuDanny-RRetired Moderator
Thanks for the post.
Are you viewing the camera playback through the Roku Smart Home mobile app or through the Roku TV? How far is the camera from your wireless network? Are you watching the content playback in HD or SD?
With more detailed information, we will be able to assist you further.
Thanks,
Danny- becca7Binge Watcher
Watching on my iPhone and camera is maybe 10 feet from internet
- RokuDanny-RRetired Moderator
Thanks for the post.
Can you please provide us with a bit more details regarding the issue you are experiencing?
-are you watching the content playback in HD or SD?
-can you provide us with a video of the issue you are experiencing so we can better understand what you are seeing?
-please provide us with the Log ID when this issue occurs (from the Roku Smart Home app, select Account > Roku Support > Submit a log)?With more detailed information, we will be able to assist you further.
Thanks,
Danny
- becca7Binge Watcher
Again. Here I go with the same issue on my replacement se camera. First 2 days image quality was great. Day 3 total poop. Wth. I wish I could or knew how to share video here. Submitted 2 from my phone to link in settings. I paid for year subscription and am now really regretting it! No answers to why quality is so bad after 2 days. Spent over an hour on phone Friday with no answers. Getting very upset