device says is active but app wont work
downloaded the app said my device isnt compatible with the app so i clicked learn more figured out how to check and my side says im compatible but the app says im not.
Forum Discussion
1 Reply
Greetings, rosee.
Thanks for reaching out to us about having an issue with the app not being compatible with your device. We're here to help.
Could you please try to uninstall and re-install the app? Let's see if that would make any difference.
Furthermore, you may visit this support article on how to fix error "The app isn't compatible with your device" in the Roku Smart Home mobile app
Please keep us posted.
Thanks,
Roku Community Team
