When setting up a detection zone for outdoor cameras, is the area that is blacked out the zone? Or is it the area not blocked out? I’ve tried it both ways and it hasn’t seemed to change the motion notifications. What I’m trying to do is keep a tree that waves in the wind from triggering a notification. And I don’t want to lower the sensitivity or it doesn’t detect motion on my driveway. Thanks in advance!
Hi JW-IN-OK,
Thanks for this inquiry.
Your camera or video doorbell might be positioned to have a wide view, but you only want to detect motion in a specific area. The detection zone feature allows you to define a specific area where your device will detect movement. Please be aware that everything outside the zone is ignored and will not trigger an event recording.
You can define the motion detection zone in the smart home app.
Let us know if you need further clarification or have other inquiries.
Regards,
Janadee
FAIL!!!
you literally just completely ignored the question which is one that I also have. Stop copying and pasting CANNED MESSAGES!!!
use your critical thinking skills, and actually read our questions and provide a real life solution. Fuqn **bleep**.
Hi GettinClose2Lgl,
Thank you for your post.
We apologize for the confusion. Would you mind specifying the inquiry you have with the detection zone setup? A photo would also help us visualize this concern.
With a few more details, we'll be able to provide an accurate resolution.
We'll appreciate your response regarding this matter.
Sincerely,
Janadee
I’m having the same issue. I also set smart Detection Events to Person only and am still getting motion recordings (although no notifications on motion hits.
I’m going to play with the Detection Sensitivity to see what happens.
A comprehensive user’s manual would help.
Hi JASJr,
Thanks for your post.
This support article on detection setup and how to use smart detection features shall help. You can freely browse this for guidance.
If you have inquiries, please let us know.
Regards,
Janadee
You guys still haven't answered this simple question and there seems to be a lot of confusion on it. You don't really need uploaded pictures or examples.
How does the user know what defines the "detection zone" vs "the ignored zone"? Is the "detection zone" the shaded area or the non shaded area?
Simple question. Simple answer. Please. Thank you.
