Forum Discussion

Jaz2022's avatar
Jaz2022
Channel Surfer
2 years ago

Date, time, and video resolution not working after the Smart Home update a couple days ago

After the update a couple days ago, none of my camera live feeds show the date and time when live streaming. I've tried turning the feature off and on and restarting the camera but it never fixes it....
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Jaz2022,

Thanks for reaching us here in the Roku Community!

We'd love to assist you here. The feature for changing video resolution shouldn't be removed and should stay there, while the time stamp can be removed and also can be added back by selecting the device, navigating to Advanced system settings, and then clicking on Timestamp.

It seems like a couple of restarts have also been made here. We recommend performing a whole reset-up to see if we can get it working as it should.

You may refer to our troubleshooting here: How to factory reset your Roku Smart Home device.

We hope this helps!

Thanks,
Rey

chris16371's avatar
chris16371
Reel Rookie
2 years ago

I guess since no one is willing to fix these issues or give us refunds. Everyone needs to go to the Better Buisnesss Bureau and file complaints. More people who do it, the better.

With all these issues, surprised lawyers haven't been involved yet. Hmmm

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