Hi Jaz2022,
Thanks for reaching us here in the Roku Community!
We'd love to assist you here. The feature for changing video resolution shouldn't be removed and should stay there, while the time stamp can be removed and also can be added back by selecting the device, navigating to Advanced system settings, and then clicking on Timestamp.
It seems like a couple of restarts have also been made here. We recommend performing a whole reset-up to see if we can get it working as it should.
You may refer to our troubleshooting here: How to factory reset your Roku Smart Home device.
We hope this helps!
Thanks,
Rey
You could have literally taken 15 seconds to see that the SD/HD bitrate feature has been removed.
In addition Zoom is broken, date/time Roku logo broken, cameras multiple times every hour show offline when in fact they are online uploading clips to the cloud. I have six cameras and they all do this every five minutes or so which also tells us the internet connection is fine.
Everything they said is true, resetting your cameras does not fix any of the mentioned issues which you could have figured out by doing 5 minutes worth of testing.
And before trying to blame it on the customers cell date or internet router why do you not trouble shoot and then you could confirm these are all correct complaints.
I literally will never understand how customer service could be this blatantly lazy.
