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Zeborah's avatar
Zeborah
Newbie
2 years ago

chimes will not work on video doorbell

set up new Roku video doorbell and chime se wired. My chimes are not working and app said they were connected. NEED HELP.
  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, Zeborah!

    Thank you for reaching out to us! We’re happy to assist you with your new Roku Video Doorbell & Chime SE.

    Please try these steps to troubleshoot your doorbell:

    1. Check the chime volume settings:
      Go to Doorbell page > Settings > Extended Devices > Chime > Volume
      Set the volume to 100, then test the chime again.

    2. Confirm the status light is solid blue:
      If it’s not, try re-adding the chime to the Roku Smart Home app as a new device.

    3. Check that the doorbell firmware is up to date:
      Go to Settings > Device Info > Firmware version
      You can also review the Release Notes & Firmware for updates.

    Let us know how it goes, and we’ll be happy to assist you further if needed!

    Thanks,
    The Roku Community Team